We have a 7-day return policy, which means you have 7 working days after receiving your item to request a return.

To be eligible for a return, your item must be in the same or near condition that you received it and in its original packaging. You’ll also need the receipt, invoice or proof of purchase.

To start a return, you can contact us at shop@tencc.co.nz. Please note that returns will need to be sent to the following address: 180 Queen Street, Masterton, 5810

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@tencc.co.nz.

Damages and issues

Please inspect your order upon reception and contact us with photos of the product immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If you have received a defective/damaged product we encourage you to immediately get in touch with our returns team with photos of the defective/damaged product to launch our returns procedure and policy.

Our items and products are perishable, so please be sure to notify our returns team as soon as possible upon receiving the product so we may replace, refund or rectify the issue at hand.

Due to the perishable nature of our products we are unable to process refunds, returns or rectify issues raised beyond the 7 days of you receiving the product.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

48 hours (2 business days) cooling off period

Notwithstanding the above, if the product fulfilment date is 48hrs (2 business days) or more from order date you may cancel, change or be applicable to a refund on 'change of mind or circumstance'.

Less then the 48hr (2 business day) period when the requested fulfilment date is due you may not be eligible for a return or refund. Depending on the circumstances and time frame we may in good faith put this purchase on hold, this however requires direct contact with the returns team as soon as possible and may incur a penalty fee at your expense.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at shop@tencc.co.nz